Record demand for RTB services in 2018 – BreakingNews.ie

A record number of people contacted the Residential Tenancies Board (RTB) last year.According to its annual report, the number of people contacting the RTB for information and services increased by 6% in 2018.This is a total of 260,188 customer contacts across phones, emails and webchats.On average, the RTB received 637 calls a day with 80% of them answered in under 20 seconds.”Every year, for the last five years, demand for RTB Services has continued to grow, reflecting the continued pressures people are feeling in the rental market, and the changing regulatory framework,” said Director Rosalind Carrol.”Over the last 12 months, we have continued to focus on informing and educating both landlords and tenants on their rights and responsibilities in a complex regulatory system.READ MOREDublin City Council to evict up to 50 social housing tenants who are in arrears“We have introduced initiatives like the BetterLet RTB Landlord Accreditation, a voluntary scheme

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