As restrictions are gradually easing and the housing market begins to see encouraging movement, the Tenancy Deposit Scheme (TDS) takes a look back over recent months and reflects on the valuable lessons learnt that can help with the recovery moving forward.
Lesson 1 – Use digital for two-way interaction
When lockdown started, TDS accelerated their online guidance to help estate agents, letting agents, landlords and tenants charter their way through the sudden paralysis of the rented housing sector. This resulted in the launch of new digital solutions that would not only advise members on what to do but also accompany them on that journey.
Firstly, a FAQ web page was published, fuelled by the growing number of questions from customers on how to comply with legislation whilst adapting to challenges. As the information surrounding each of those tenancy deposit related questions became clearer, TDS launched a series of webinars to
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