​Tenancy deposit resolution body selected as New Homes Ombudsman – Housing Today

A non-profit company that handles disputes over tenancy deposits has been selected to be the New Homes Ombudsman.

The Dispute Service won a competitive tendering process run by the independent, non-profit New Homes Quality Board. It will enforce a new New Homes Quality Code currently being finalised, which is aimed at addressing public concern over the lack of consumer regulation over new build.

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According to the NHQB, the ombudsman scheme will “provide redress for purchasers of new build homes that are not up to scratch.”

The non-profit Dispute Service (see box), handles tenancy deposit disputes across the United Kingdom and also operates mediation and conciliation schemes.

The New Homes Quality Code, set to be published next month following a consultation in the summer, in its current form would place a number of additional requirements on developers (see below)

See also>>Most new homes of ‘poor’ or ‘mediocre’ design

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